SunniNikah Grievance, Support & Safety Contact Policy

Effective Date: [18/08/2026]

1. Contact Channels

General Support

Email: [support@sunninikah.com]

Privacy / Data Requests

Email: [support@sunninikah.com]

Safety / Abuse Reports

Email: [grievance@sunninikah.com]

Child Safety Point of Contact

Name: [Waseem Akram] Role: [Admin] Email: [grievance@sunninikah.com]

Postal Address

[New Gurappana Palya 2nd Main Rd, Tavarekere, New Gurappana Palya, 1st Stage, BTM 1st Stage, Bengaluru, Karnataka 560029]

2. What to Report

Please contact us about:

• Fake profiles;
• Fraud/scams;
• Harassment or threats;
• Sexual exploitation or prohibited content;
• Child-safety concerns;
• Privacy issues;
• Account security issues;
• Payment/subscription problems;
• Community-policy violations;
• Legal notices or grievances.

3. What to Include

Provide the relevant account/profile identifier, approximate date/time, description of the issue, and screenshots or other information where safe and lawful.

Never send your password, OTP or full payment-card number.

4. Safety Escalation

Reports involving immediate physical danger or suspected child exploitation should be escalated through the appropriate emergency or law-enforcement channels where applicable, in addition to notifying SunniNikah where safe to do so.

5. Review

Reports may be reviewed by authorized personnel using automated and/or human processes. Action may include investigation, content removal, restrictions, suspension or account termination.

6. Privacy of Complaints

Complaint and report information may be retained and shared as necessary to investigate, protect users, comply with law and maintain records of safety actions.

7. Response Times

We aim to respond within reasonable operational timeframes and will prioritize urgent safety matters. [24 Hours for acknowledgement and 15 days for resolution]